{"id":3135,"date":"2025-10-23T12:31:03","date_gmt":"2025-10-23T12:31:03","guid":{"rendered":"https:\/\/floatbooks.com\/?page_id=3135"},"modified":"2026-03-24T10:22:35","modified_gmt":"2026-03-24T10:22:35","slug":"licenseagreement","status":"publish","type":"page","link":"https:\/\/floatbooks.com\/en\/licenseagreement\/","title":{"rendered":"\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0627\u0644\u062a\u0631\u062e\u064a\u0635"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00a0<\/strong><\/p>\n

\u0661<\/u><\/strong>. <\/u><\/strong>\u0627\u0644\u0645\u0642\u062f\u0645\u0629 \/ 1<\/u><\/strong>. PREAMBLE<\/u><\/strong><\/p>\n

\u0628\u0645\u0648\u062c\u0628 \u0647\u0630\u0647 \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0628\u0631\u0645\u0629 \u0628\u064a\u0646 \u0645\u0624\u0633\u0633\u0629 \u0644\u064a\u0628\u0646 \u0644\u0627\u0631\u0643 \u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/strong> (Liben Lark Business Development)<\/strong>\u060c \u0648\u0647\u064a \u0645\u0624\u0633\u0633\u0629 \u0645\u0633\u062c\u0644\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0628\u0635\u0641\u062a\u0647\u0627 \u0627\u0644\u0645\u0648\u0632\u0639 \u0627\u0644\u062d\u0635\u0631\u064a \u0648\u0627\u0644\u0648\u062d\u064a\u062f<\/strong> \u0648\u0627\u0644\u0645\u0641\u0648\u0636 \u0642\u0627\u0646\u0648\u0646\u0627\u064b \u0628\u062a\u0633\u0648\u064a\u0642 \u0648\u062a\u0631\u062e\u064a\u0635 \u0627\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 (\u0648\u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647\u0627 \u0644\u0627\u062d\u0642\u0627\u064b \u0628\u0640 “\u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635”)\u060c \u0648\u0628\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (\u0641\u0631\u062f \u0623\u0648 \u0643\u064a\u0627\u0646) \u0627\u0644\u0630\u064a \u064a\u0642\u0628\u0644 \u0628\u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 (\u0648\u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647 \u0644\u0627\u062d\u0642\u0627\u064b \u0628\u0640 “\u0627\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647”)\u061b \u0641\u0642\u062f \u062a\u0645 \u0627\u0644\u0627\u062a\u0641\u0627\u0642 \u0639\u0644\u0649 \u0645\u0646\u062d \u062d\u0642 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u062a\u062e\u0637\u064a\u0637 \u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a (Floatbooks)<\/strong> \u0627\u0644\u0645\u0645\u0644\u0648\u0643 \u0644\u0634\u0631\u0643\u0629 “\u0648\u0644\u0641\u064a\u0646”\u060c \u0648\u0641\u0642 \u0627\u0644\u0634\u0631\u0648\u0637 \u0623\u062f\u0646\u0627\u0647.<\/p>\n

<\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

This Agreement is entered into by and between Liben Lark Business Development<\/strong>, a company registered in Saudi Arabia, in its capacity as the Sole and Exclusive Distributor<\/strong> and legally authorized entity to market and license the System within the Kingdom (hereinafter “Licensor”), and the User (individual or entity) who accepts these terms (hereinafter “Licensee”). Both parties agree to the terms of use for the Floatbooks ERP System<\/strong>, owned by Wolphin.<\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

\u00a0<\/p>\n

\u0662<\/u><\/strong>. <\/u><\/strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641\u0627\u062a \/ 2<\/u><\/strong>. DEFINITIONS<\/u><\/strong><\/p>\n

    \n
  • \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c<\/strong> (Software):<\/strong> \u0646\u0638\u0627\u0645 (Floatbooks) \u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062e\u0637\u064a\u0637 \u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a\u060c \u0628\u0645\u0627 \u064a\u0634\u0645\u0644 \u0627\u0644\u0623\u0643\u0648\u0627\u062f \u0648\u0627\u0644\u0648\u0627\u062c\u0647\u0627\u062a \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/li>\n
  • \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643<\/strong> (Subscription):<\/strong> \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u062f\u0648\u0631\u064a (\u0634\u0647\u0631\u064a\/\u0633\u0646\u0648\u064a) \u0645\u0642\u0627\u0628\u0644 \u062d\u0642 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/li>\n
  • \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a<\/strong> (Support):<\/strong> \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0639\u0628\u0631 (support@floatbooks.com).<\/li>\n<\/ul>\n

    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t\t\t\t\t
      \n
    • Software:<\/strong> The Floatbooks ERP System, including source code, interfaces, and databases.<\/li>\n
    • Subscription:<\/strong> The recurring payment model (monthly\/annual) for the right of use.<\/li>\n
    • Technical Support:<\/strong> Services provided via (support@floatbooks.com).<\/li>\n<\/ul>\n

      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t\t\t\t\t
      \u00a0<\/div>\n

      \u0663<\/u><\/strong>. <\/u><\/strong>\u0645\u0646\u062d \u0627\u0644\u062a\u0631\u062e\u064a\u0635 \u0648\u0627\u0644\u0645\u0644\u0643\u064a\u0629 \/ 3<\/u><\/strong>. LICENSE GRANT & OWNERSHIP<\/u><\/strong><\/p>\n

      \u0661. \u064a\u0645\u0646\u062d \u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635 \u0644\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647 \u062a\u0631\u062e\u064a\u0635\u0627\u064b \u063a\u064a\u0631 \u062d\u0635\u0631\u064a\u060c \u0648\u063a\u064a\u0631 \u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u062d\u0648\u064a\u0644\u060c \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0638\u0627\u0645 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643.<\/p>\n

      \u00a0\u0662. \u062c\u0645\u064a\u0639 \u062d\u0642\u0648\u0642 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u0627\u0644\u0641\u0643\u0631\u064a\u0629 \u0645\u062d\u0641\u0648\u0638\u0629 \u0644\u0634\u0631\u0643\u0629 “\u0648\u0644\u0641\u064a\u0646”\u060c \u0648\u064a\u062d\u0638\u0631 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0646\u0633\u062e \u0623\u0648 \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u0645\u062d\u0627\u0648\u0644\u0629 \u0639\u0643\u0633 \u0647\u0646\u062f\u0633\u0629 (Reverse Engineering) \u0627\u0644\u0646\u0638\u0627\u0645.<\/p>\n

      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t\t\t\t\t

      \u00a0<\/p>\n

        \n
      1. Licensor grants Licensee a non-exclusive, non-transferable license to use the System during the subscription period.<\/li>\n
      2. All intellectual property rights are reserved to “Wolphin”. Licensee is prohibited from copying, modifying, or reverse-engineering the System.<\/li>\n<\/ol>\n

        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t\t\t\t\t\t

        \u0664<\/u><\/strong>. <\/u><\/strong>\u0646\u0637\u0627\u0642 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \/ 4<\/u><\/strong>. SCOPE OF USE<\/u><\/strong><\/p>\n

        \u064a\u064f\u0633\u0645\u062d \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0638\u0627\u0645 \u062f\u0627\u062e\u0644 \u0648\u062e\u0627\u0631\u062c \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0634\u0631\u064a\u0637\u0629 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646\/\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u0641\u064a \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629\u060c \u0648\u064a\u062d\u0638\u0631 \u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0639 \u0623\u0637\u0631\u0627\u0641 \u062b\u0627\u0644\u062b\u0629.<\/p>\n

        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t\t\t\t\t\t

        Usage is limited to the subscribed plan.<\/h4>\n
          \n
        1. \n
            \n
          1. \n

            Login credentials must not be shared.<\/p>\n<\/li>\n

          2. \n

            Access is restricted to authorized users.<\/p>\n<\/li>\n

          3. \n

            The Licensor may monitor usage for compliance.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

            <\/p>\n

            <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t\t\t\t\t\t

            \u0664<\/u><\/strong>. <\/u><\/strong>\u0646\u0637\u0627\u0642 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \/ 4<\/u><\/strong>. SCOPE OF USE<\/u><\/strong><\/p>\n

            \u064a\u064f\u0633\u0645\u062d \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0638\u0627\u0645 \u062f\u0627\u062e\u0644 \u0648\u062e\u0627\u0631\u062c \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0634\u0631\u064a\u0637\u0629 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646\/\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u0641\u064a \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629\u060c \u0648\u064a\u062d\u0638\u0631 \u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0639 \u0623\u0637\u0631\u0627\u0641 \u062b\u0627\u0644\u062b\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t\t\t\t\t\t

            The System may be used within and outside KSA, provided compliance with the user\/employee limit in the approved plan. Sharing login credentials with third parties is strictly prohibited.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t\t\t\t\t\t

            \u0665<\/u><\/strong>. <\/u><\/strong>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \/ 5<\/u><\/strong>. LIMITATION OF LIABILITY<\/u><\/strong><\/p>\n

            \u0645\u0639 \u0639\u062f\u0645 \u0627\u0644\u0625\u062e\u0644\u0627\u0644 \u0628\u0627\u0644\u0623\u0646\u0638\u0645\u0629\u060c \u062a\u0642\u062a\u0635\u0631 \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0645\u0631\u062e\u0650\u0651\u0635 \u0639\u0646 \u0623\u064a \u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0646\u0627\u0634\u0626\u0629 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0639\u0644\u0649 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0645\u0628\u0627\u0644\u063a \u0627\u0644\u062a\u064a \u0633\u062f\u062f\u0647\u0627 \u0627\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647 \u0641\u0639\u0644\u064a\u0627\u064b \u062e\u0644\u0627\u0644 \u0627\u0644\u0640 (3) \u0623\u0634\u0647\u0631 \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0644\u0648\u0642\u0648\u0639 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t\t\t\t\t\t
              \n
            • \n

              Notwithstanding any applicable laws, Licensor’s total liability for any claims arising under this Agreement is limited to the total fees actually paid by Licensee during the (3) months preceding the claim.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

              \n\t\t\t\t\t\t\t\t\t

              \u0666<\/u><\/strong>. <\/u><\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0648\u0627\u0644\u0636\u0631\u0627\u0626\u0628 \/ 6<\/u><\/strong>. PRICING & TAXES<\/u><\/strong><\/p>\n

              \u062a\u0639\u062a\u0645\u062f \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0644\u0649 \u0628\u0627\u0642\u0627\u062a \u0639\u062f\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u062d\u062f\u062f\u0629. \u0648\u062a\u062e\u0636\u0639 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0628\u0627\u0644\u063a \u0644\u0636\u0631\u064a\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 (VAT) \u0628\u0646\u0633\u0628\u0629 (15%) \u0623\u0648 \u062d\u0633\u0628 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0633\u0627\u0626\u062f \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629\u060c \u0648\u064a\u062a\u062d\u0645\u0644\u0647\u0627 \u0627\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

              \n\t\t\t\t\t\t\t\t\t
                \n
              • \n

                Pricing is based on employee-count packages. All fees are subject to Value Added Tax (VAT) at 15% (or as per KSA laws), payable by the Licensee.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t\t\t\t\t\t

                \u0667<\/u><\/strong>. <\/u><\/strong>\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0623\u0645\u0646 \/ 7<\/u><\/strong>. DATA PROTECTION & SECURITY<\/u><\/strong><\/p>\n

                \u064a\u062a\u0639\u0647\u062f \u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635 \u0628\u062d\u0645\u0627\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0641\u0642\u0627\u064b \u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0648\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0647\u064a\u0626\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0644\u0623\u0645\u0646 \u0627\u0644\u0633\u064a\u0628\u0631\u0627\u0646\u064a (NCA) \u0648\u0646\u0638\u0627\u0645 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 (PDPL) \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t\t\t\t\t\t
                  \n
                • \n

                  Licensor commits to protecting User data in accordance with best practices, NCA standards, and the Saudi Personal Data Protection Law (PDPL).<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t\t\t\t\t\t

                  \u0668<\/u><\/strong>. <\/u><\/strong>\u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0648\u0627\u0644\u0642\u0636\u0627\u0621 \/ 8<\/u><\/strong>. GOVERNING LAW & JURISDICTION<\/u><\/strong><\/p>\n

                  \u062a\u062e\u0636\u0639 \u0647\u0630\u0647 \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0648\u062a\u062e\u062a\u0635 \u0627\u0644\u0645\u062d\u0627\u0643\u0645 \u0641\u064a \u0645\u062f\u064a\u0646\u0629 \u0627\u0644\u0631\u064a\u0627\u0636<\/strong> \u0628\u0627\u0644\u0641\u0635\u0644 \u0641\u064a \u0623\u064a \u0646\u0632\u0627\u0639 \u064a\u062a\u0639\u0630\u0631 \u062d\u0644\u0647 \u0648\u062f\u064a\u0627\u064b.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t\t\t\t\t\t

                  This Agreement is governed by the laws of KSA. Courts in Riyadh<\/strong> shall have jurisdiction over any disputes not settled amicably.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t\t\t\t\t\t

                  \u0627\u0644\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u062d\u0635\u0631\u064a (\u0645\u0627\u062f\u0629 \u062c\u0648\u0647\u0631\u064a\u0629) \/ 9<\/u><\/strong>. EXCLUSIVE DISTRIBUTION<\/u><\/strong><\/p>\n

                  \u064a\u0642\u0631 \u0627\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647 \u0628\u0623\u0646 \u0644\u064a\u0628\u0646 \u0644\u0627\u0631\u0643<\/strong> \u0647\u064a \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u062d\u0635\u0631\u064a \u0648\u0627\u0644\u0648\u062d\u064a\u062f \u0644\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0648\u0644\u0627 \u064a\u062d\u0642 \u0644\u0647 \u0637\u0644\u0628 \u0627\u0644\u062f\u0639\u0645 \u0623\u0648 \u0627\u0644\u062a\u0631\u0627\u062e\u064a\u0635 \u0625\u0644\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647\u0627 \u0645\u0628\u0627\u0634\u0631\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t\t\t\t\t\t

                  Licensee acknowledges that Liben Lark<\/strong> is the sole and exclusive agent for the System in KSA. Licenses and support must be obtained exclusively through Liben Lark.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t\t\t\t\t\t

                  \u0627\u0644\u0645\u0644\u062d\u0642 \u0631\u0642\u0645 (1): \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> (SLA)<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t

                  ANNEX 1: SERVICE LEVEL AGREEMENT (SLA)<\/strong><\/p>\n

                  \u0661<\/strong>. <\/strong>\u062a\u0648\u0641\u0631 \u0627\u0644\u062e\u062f\u0645\u0629 \/ 1<\/strong>. SERVICE AVAILABILITY<\/strong><\/p>\n

                  \u064a\u0644\u062a\u0632\u0645 \u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635 \u0628\u0636\u0645\u0627\u0646 \u062a\u0648\u0641\u0631 \u0627\u0644\u0646\u0638\u0627\u0645 \u0628\u0646\u0633\u0628\u0629 99.5%<\/strong> \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0628\u0627\u0633\u062a\u062b\u0646\u0627\u0621 \u0641\u062a\u0631\u0627\u062a \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0645\u062e\u0637\u0637 \u0644\u0647\u0627. Licensor guarantees 99.5%<\/strong> monthly uptime, excluding scheduled maintenance.<\/p>\n

                  \u0662<\/strong>. <\/strong>\u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \/ 2<\/strong>. RESPONSE TIME<\/strong><\/p>\n

                    \n
                  • \u0623\u0639\u0637\u0627\u0644 \u062d\u0631\u062c\u0629<\/strong> (P1):<\/strong> \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062e\u0644\u0627\u0644 (\u0633\u0627\u0639\u062a\u064a\u0646) \u0639\u0645\u0644.<\/li>\n
                  • \u0623\u0639\u0637\u0627\u0644 \u0639\u0627\u0644\u064a\u0629<\/strong> (P2):<\/strong> \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062e\u0644\u0627\u0644 (4) \u0633\u0627\u0639\u0627\u062a \u0639\u0645\u0644.<\/li>\n
                  • \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0639\u0627\u0645\u0629<\/strong>:<\/strong> \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062e\u0644\u0627\u0644 (24) \u0633\u0627\u0639\u0629 \u0639\u0645\u0644.<\/li>\n
                  • Critical Issues (P1):<\/strong> Response within (2) business hours.<\/li>\n
                  • High Issues (P2):<\/strong> Response within (4) business hours.<\/li>\n
                  • General Inquiries:<\/strong> Response within (24) business hours.<\/li>\n<\/ul>\n

                    \u0663<\/strong>. <\/strong>\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \/ 3<\/strong>. MAINTENANCE<\/strong><\/p>\n

                    \u064a\u0644\u062a\u0632\u0645 \u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635 \u0628\u0625\u0634\u0639\u0627\u0631 \u0627\u0644\u0645\u0631\u062e\u064e\u0651\u0635 \u0644\u0647 \u0642\u0628\u0644 (24) \u0633\u0627\u0639\u0629 \u0641\u064a \u062d\u0627\u0644 \u0648\u062c\u0648\u062f \u0635\u064a\u0627\u0646\u0629 \u062a\u0624\u062f\u064a \u0644\u062a\u0648\u0642\u0641 \u0627\u0644\u062e\u062f\u0645\u0629. Licensor shall notify Licensee (24) hours in advance of any maintenance causing service interruption.<\/p>\n

                    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                    \u00a0 \u0661. \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \/ 1. PREAMBLE \u0628\u0645\u0648\u062c\u0628 \u0647\u0630\u0647 \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0628\u0631\u0645\u0629 \u0628\u064a\u0646 \u0645\u0624\u0633\u0633\u0629 \u0644\u064a\u0628\u0646 \u0644\u0627\u0631\u0643 \u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 (Liben Lark Business Development)\u060c \u0648\u0647\u064a \u0645\u0624\u0633\u0633\u0629 \u0645\u0633\u062c\u0644\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\u060c \u0628\u0635\u0641\u062a\u0647\u0627 \u0627\u0644\u0645\u0648\u0632\u0639 \u0627\u0644\u062d\u0635\u0631\u064a \u0648\u0627\u0644\u0648\u062d\u064a\u062f \u0648\u0627\u0644\u0645\u0641\u0648\u0636 \u0642\u0627\u0646\u0648\u0646\u0627\u064b \u0628\u062a\u0633\u0648\u064a\u0642 \u0648\u062a\u0631\u062e\u064a\u0635 \u0627\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 (\u0648\u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647\u0627 \u0644\u0627\u062d\u0642\u0627\u064b \u0628\u0640 “\u0627\u0644\u0645\u0631\u062e\u0650\u0651\u0635”)\u060c \u0648\u0628\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (\u0641\u0631\u062f \u0623\u0648 \u0643\u064a\u0627\u0646) \u0627\u0644\u0630\u064a \u064a\u0642\u0628\u0644 \u0628\u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 (\u0648\u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647 \u0644\u0627\u062d\u0642\u0627\u064b […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3135","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/pages\/3135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/comments?post=3135"}],"version-history":[{"count":75,"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/pages\/3135\/revisions"}],"predecessor-version":[{"id":3935,"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/pages\/3135\/revisions\/3935"}],"wp:attachment":[{"href":"https:\/\/floatbooks.com\/en\/wp-json\/wp\/v2\/media?parent=3135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}